Frequently Asked Questions

Frequently Asked Questions (FAQ) & Help Center

Q: Which AI models power DialogEase?

DialogEase leverages top-tier large language models (OpenAI GPT-4o and Anthropic Claude 3.5 Sonnet). We employ advanced Retrieval-Augmented Generation (RAG) to ensure instant, hallucination-free answers strictly bounded by your company knowledge.

Q: Does the chatbot understand and respond in multiple languages automatically?

Yes! DialogEase detects the visitor language (French, English, Arabic, Spanish, German, Italian...) and replies natively in their mother tongue, even if your original website and documentation are written only in French or English.

Q: How is DialogEase better than a basic WhatsApp button or Calendly link?

A WhatsApp button requires a live human agent on standby, while a Calendly link forces visitors away from your site. DialogEase combines the best of both: an intelligent virtual agent that engages visitors 24/7, handles objections, and secures in-chat calendar bookings.

Q: How does the interactive in-chat appointment booking work?

Set your business availability in the dashboard and connect your Google Calendar. When a prospect requests a meeting, the AI displays a live slot picker directly within the conversation. Once selected, it collects lead details and generates an instant calendar invite.

Q: What happens if a time slot is already booked or busy?

Two-way synchronization with Google Calendar verifies your availability in real-time. If a slot is occupied by another calendar event or client, it is automatically hidden to prevent conflicts or double-booking.

Q: Do both the prospect and I receive email confirmations?

Yes. Upon booking, the customer receives an email with an official .ics calendar invite (Google Calendar, Outlook, Apple Mail). Simultaneously, you receive a real-time notification email containing all prospect details.

Q: Which CMS and platforms support DialogEase?

DialogEase is 100% universal. It integrates seamlessly with Shopify, WordPress, WooCommerce, Webflow, Wix, Squarespace, PrestaShop, Magento, as well as custom web apps built on React, Vue, Laravel, Next.js, or raw HTML.

Q: How long does website installation take?

Under 2 minutes! Simply copy a single ` ` snippet from your dashboard and paste it into your site header or via Google Tag Manager. Zero coding knowledge required.

Q: Can I customize the chat widget colors, logo, and position?

Completely. You can customize primary accent colors, assistant avatar, header title, welcome message, suggested quick replies, and toggle display between bottom-right or bottom-left.

Everything you need to know about DialogEase: AI training, appointment booking, CMS integrations, pricing, and GDPR compliance.

General & AI

How does DialogEase train on my website information?

Simply enter your website URL when creating your chatbot. Our crawler automatically crawls your pages, products, blog posts, and existing FAQs to generate a secure vector knowledge base. You can also upload PDF, Word (.docx), or text files, or add custom Q&As manually.

General & AI

Which AI models power DialogEase?

General & AI

Does the chatbot understand and respond in multiple languages automatically?

General & AI

How is DialogEase better than a basic WhatsApp button or Calendly link?

Appointments & Calendar

How does the interactive in-chat appointment booking work?

Appointments & Calendar

What happens if a time slot is already booked or busy?

Appointments & Calendar

Do both the prospect and I receive email confirmations?

Integrations & CMS

Which CMS and platforms support DialogEase?

Integrations & CMS

How long does website installation take?

Integrations & CMS

Can I customize the chat widget colors, logo, and position?

Pricing & Plans

How do message credits work?

Pricing & Plans

What happens if my monthly message quota runs out?

Pricing & Plans

Can I change or cancel my plan at any time?

Security & GDPR

Is my company and customer data protected (GDPR)?

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Frequently Asked Questions (FAQ) & Help Center

How does DialogEase train on my website information?

Which AI models power DialogEase?

Does the chatbot understand and respond in multiple languages automatically?

How is DialogEase better than a basic WhatsApp button or Calendly link?

How does the interactive in-chat appointment booking work?

What happens if a time slot is already booked or busy?

Do both the prospect and I receive email confirmations?

Which CMS and platforms support DialogEase?

How long does website installation take?

Can I customize the chat widget colors, logo, and position?

How do message credits work?

What happens if my monthly message quota runs out?

Can I change or cancel my plan at any time?

Is my company and customer data protected (GDPR)?

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